Technical assistance
LAURASTAR AT YOUR SERVICE
The Laurastar customer service department is here to help you extend the lifespan of your device.
Please contact us at any time for access to a repair service that will:
Make a repair request
- replace parts
- clean a product
- polish an iron
- carry out a full service
- extend your warranty by one year after a repair
Stop obsolescence
The products of a generation
Combating planned obsolescence is a question of respect. For you and for the planet. Waste is a major problem today. To change things, we have to create products that are built to last. From the preliminary design stage onwards, our engineers and designers strive to develop long-lasting, reliable, high-quality products that undergo intensive testing so you don’t have to consume more than necessary. Laurastar products are designed to stay with you for a generation. And to prove to you that this is no empty promise but a reality, Laurastar is committed to repairing its products for a minimum of 10 years..
FREQUENTLY ASKED QUESTIONS
Using Laurastar Steam Generators ans ironing systems
- 1. How do I unclog the holes in the iron soleplate?
- 2. How do I clean the iron soleplate if it is dirty or marked?
- 3. Information on other Laurastar products
- 4. What water should I use with my Laurastar?
- 5. When and how do I replace the anti-scale cartridge or the anti-scale granules?
- 6. How often should I rinse the boiler of my Laurastar?
- 7. When and how do I replace the seals of the refill cap and the drain cap?
- 8. How do I switch off and store away my Laurastar?
- 9. How do I adjust the temperature of my Laurastar iron?
- 10. How do I open and set up my Laurastar?
- 11. How do I fill the water tank of my Laurastar?
- 12. How to start using my Laurastar?
Using IGGI
- 1. How long do you need to steam an item to disinfect it?
- 2. What items can I sanitise?
- 3. What water should you use with my IGGI?
- 4. How long does it take for the appliance to heat up before it’s ready for use?
- 5. Why has the steam from the appliance lost power?
- 6. Why is the light on the back of the device flashing green?
- 7. Why is the light on the back of the device flashing red and beeping?
- 8. Why is the light on the back of the device slowly flashing red and beeping?
- 9. Why doesn’t the device have an on/off button?
- 10. What should you do if your IGGI overheats?
- 11. Why isn't the water coming out of the refill bottle?
- 12. Why can’t you unscrew the tank cap?
- 13. What should I do if I can't unscrew the cap when the device is cold?
- 14. What happens if I don't descale my IGGI regularly?
- 15. How often should the appliance be descaled?
- 16. My device has run out of water and is beeping. Can I open it and fill it up immediately?
- 17. Can I put my IGGI into its black pouch even if it’s still warm?
- 18. Is it possible to use water from a Laurastar water filter?
- 19. Is it possible to use the LAURASTAR IGGI descaler with other Laurastar products?
- 20. Is it possible to use my IGGI with an extension cord?
- 21. How can I sign up for Club Laurastar?
- 22. Where can I find the serial number on my IGGI?
- 23. Why does the appliance feel really hot?
- 24. What can I do if the appliance is spitting water?
- 25. Which fabrics can be steamed with my IGGI?
- 26. How can you ensure perfect crease removal?
- 27. Why do marks appear on the fabric while steaming?
- 28. When do you need to use the glove?
Laurastar Hygienic steam
- 1. What kind of microorganisms are present in clothes and linens?
- 2. Does machine washing eliminate germs?
- 3. What is Laurastar Dry Microfine Steam?
- 4. What are the benefits of Laurastar Dry Microfine Steam (DMS)?
- 5. What is the hygienic effect of Laurastar DMS?
- 6. How to prevent germs and allergies transmitted via textiles?
- 7. What are the breeding grounds for germs in the home?
- 8. Why is hygiene so important?
- 9. Why are allergies on the rise?
Questions about the Laurastar Smart App
- 1. How do I connect my Laurastar Smart to the App?
- 2. The Laurastar Smart App is not syncing with my Laurastar Smart. No iron is detected on the Laurastar Smart App.
- 3. How do I download the Laurastar Smart App?
- 4. I’ve lost all the data saved on my Laurastar Smart App.
- 5. How do I know if I need to update my Laurastar Smart App?
- 6. The Laurastar Smart App is frozen. I can’t tap anywhere.
- 7. What devices does the Laurastar Smart App function on?
- 8. What is the purpose of the points that I’ve won on the Laurastar Smart App?
- 9. Why do I need a Laurastar account to use the Laurastar Smart App?
- 10. How do I activate/deactivate the sound?
- 11. How do I activate/deactivate notifications for the Laurastar Smart App?
- 12. How do I activate/deactivate lateral movement?
- 13. How do I change the language of my Laurastar Smart App?
- 14. How do I access the different tutorials on my Laurastar Smart App?
- 15. How do I update my Laurastar Smart ironing system?
Repair of our products
- 1. How do I pack my Laurastar for shipping?
- 2. What should I do if my Laurastar product is broken?
- 3. What do I need to send for repair?
- 4. Where do I find the serial number and model reference of my Laurastar?
- 5. How long will the repair take?
- 6. How is the repair carried out?
- 7. How much does a repair cost?
My Laurastar is not working
- 1. Steam is escaping through the refill and drain caps of the boiler - is this normal?
- 2. What do I do if the iron soleplate drips?
- 3. The light indicator is flashing during ironing is this normal?
- 4. The iron is too hot. How can I adjust the temperature?
- 5. The iron is not heating up - what's going on?
- 6. What do I do if droplets of water are coming out of the iron when I start to use it?
- 7. Why does the iron no longer emit steam?
- 8. Why is my Laurastar switching off automatically?
- 9. Why is the board's blower/vacuum system not working?
Online orders & delivery
- 1. Can I try out the Laurastar appliance before buying it?
- 2. I have seen Laurastar products on sale in other shops. Is it safe to buy them?
- 3. I want to modify my order.
- 4. I forgot my password.
- 5. Can I place an order by email, telephone or fax?
- 6. I want to modify the name and address of my account.
- 7. My order hasn't arrived yet.
- 8. I encountered a problem when placing my order through the Laurastar online store.
- 9. How do I return an item?
- 10. How much are delivery costs?
- 11. Will I receive an invoice for my order?
- 12. How safe are my online purchases? Are my details protected?
- 13. Can I have my order delivered to another address than my billing address?
- 14. What methods of payment can I use to pay for my order?
- 15. How long will it take to receive my order?
