Upgrade for excellence

100 day
money back guarantee

If within 100 days of your purchase, you are not completely satisfied with your Laurastar Smart or Laurastar Lift product, we will refund you.
Laurstar SMART
Laurastar wants to provide you with the best to ensure that you’ll always have perfect results. Our Laurastar SMART range will allow you to effortlessly give back your clothes their original beauty. Its connected ironing assistant will make your life easier, and its cutting-edge technologies will make you an ironing champion.

CONDITIONS OF APPLICATION:

  • This offer applies to the qualifying purchase of products from the Laurastar Smart or Laurastar Lift range, purchased as part of the 100-Day Satisfied or Your Money Back offer, until 29.02.2020.
  • The product must be sent back in its entirety and in perfect working order in its original packaging.
  • All refund claims must be submitted and received no later than 100 days following the date of purchase, as evidenced by the date as postmarked.
  • Only purchases made from Laurastar retailers and from the laurastar.com website participating in the offer are valid.
  • Claims must be addressed exclusively and directly to Laurastar SA and not to the point of sale.
  • The participant must contact Laurastar customer service* and return the product in its original packaging.
  • Laurastar SA will send a prepaid sticker to the client once they have made contact. The client will stick it to the box then send it to Laurastar SA, accompanied by proof of purchase.
  • The participant must include the original receipt/proof of purchase, their bank details with IBAN/RIB, BIC/SWIFT, and keep a copy for themselves. The original will not be returned.
  • The amount refunded will be the price paid, which is indicated on the returned proof of purchase.
  • The refund will be carried out by bank transfer within 20 days from the date of receipt of the package in our depot.
  • The refund will be made in Euros or Swiss Francs depending on the currency of the receipt/proof of purchase.
  • The offer is not open to Laurastar employees.
  • Laurastar reserves the right to exclude claims which do not meet the present Conditions of Application.
  • Laurastar’s decision on all aspects of the transaction will be final.
  • The information collected is required for the processing of your file and will only be used in the context of the “100-Day Satisfied or Your Money Back offer until 29.02.2020” and, if you have given your consent, for the sending of information about our news and promotional offers. Your data will be processed by LAURASTAR SA, Route de Montreux 149, 1618 Châtel-St-Denis, Switzerland. Your data will be held for 10 years, affiliated with the credit note established in this context.
  • This offer is promoted by Laurastar SA, Route de Montreux 149, 1618 Châtel-St-Denis, Switzerland.
  • More details available from the retailer.

* To return the device, contact Laurastar SA customer service at the following address: