Laurastar products (except IGGI) have been designed to work only with tap water. Please note that no additives should be added at any time such as perfumed water, water containing chemical products, or water collected in the dryer as these may damage your Laurastar products.
Distilled water is not recommended because it is too pure and does not contain any minerals and thus no conductibility. The absence of conductibility will prevent the probe inside the boiler detecting the water level. It is thus advised to use tap water only.
With tap water it is recommended to use the Laurastar granules or anti-scale cartridges, which prevent limescale, filter salts, and are anti-corrosive. The granules and anti-scale cartridges help prolong the life span of your Laurastar.
Please note that if you are equipped with a water softener at home, your Laurastar products will also benefit from the granules and anti-scale cartridges.
Granules and anti-scale cartridges can be purchased on by clicking here and in selected Laurastar partner stores.
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