USING YOUR LAURASTAR
- What water should I use with my Laurastar?
- When and how do I replace the anti-scale cartridge or the anti-scale granules?
- How do I fill the water tank of my Laurastar?
- How often should I rinse the boiler of my Laurastar?
- How do I adjust the temperature of my Laurastar iron?
- How do I unclog the holes in the iron soleplate?
- How do I clean the iron soleplate if it is dirty or marked?
- How do I open and set up my Laurastar?
- How to start using my Laurastar?
- How do I switch off and store away my Laurastar?
- When and how do I replace the seals of the refill cap and the drain cap?
- Informations on other Laurastar products
MY LAURASTAR IS NOT WORKING
- Why does the iron no longer emit steam?
- What do I do if droplets of water are coming out of the iron when I start to use it?
- What do I do if the iron soleplate drips?
- The iron is not heating up - what's going on?
- The iron is too hot. How can I adjust the temperature?
- Why is my Laurastar switching off automatically?
- What do I do if there is a continuous « beep » sound and the « no water » light indicator turns red?
- The light indicator is flashing during ironing is this normal?
- Steam is escaping through the refill and drain caps of the boiler - is this normal?
- Why is the board's blower/vacuum system not working?
ONLINE ORDERS & DELIVERY
- I forgot my password.
- I want to modify my order.
- I want to modify the name and address of my account.
- I encountered a problem when placing my order through the Laurastar online store.
- Can I place an order by email, telephone or fax?
- Can I try out the Laurastar appliance before buying it?
- I have seen Laurastar products on sale in other shops. Is it safe to buy them?
- Will I receive an invoice for my order?
- What methods of payment can I use to pay for my order?
- How safe are my online purchases? Are my details protected?
- My order hasn't arrived yet.
- How much are delivery costs?
- How long will it take to receive my order?
- Can I have my order delivered to another address than my billing address?
- How do I return an item?
MAKING A REPAIR REQUEST
- My Laurastar is broken - what should I do?
- How much does a repair cost in Europe?
- How long will the repair take?
- How is the repair carried out in Europe?
- How do I pack my Laurastar for shipping?
- Where do I find the serial number and model reference of my Laurastar?
- What do I need to send for repair?