0800 05 65 314
USING YOUR LAURASTAR
What water should I use with my Laurastar?
When and how do I replace the anti-scale cartridge or the anti-scale granules?
How do I fill the water tank of my Laurastar?
How often should I rinse the boiler of my Laurastar?
How do I adjust the temperature of my Laurastar iron?
How do I unclog the holes in the iron soleplate?
How do I clean the iron soleplate if it is dirty or marked?
How do I open and set up my Laurastar?
How to start using my Laurastar?
How do I switch off and store away my Laurastar?
When and how do I replace the seals of the refill cap and the drain cap?
Information on other Laurastar products
MY LAURASTAR IS NOT WORKING
Why does the iron no longer emit steam?
What do I do if droplets of water are coming out of the iron when I start to use it?
What do I do if the iron soleplate drips?
The iron is not heating up - what's going on?
The iron is too hot. How can I adjust the temperature?
Why is my Laurastar switching off automatically?
The light indicator is flashing during ironing is this normal?
Steam is escaping through the refill and drain caps of the boiler - is this normal?
Why is the board's blower/vacuum system not working?
Questions about the Laurastar Smart App
How do I download the Laurastar Smart App?
What devices does the Laurastar Smart App function on?
How do I connect my Laurastar Smart to the App?
The Laurastar Smart App is not syncing with my Laurastar Smart. No iron is detected on the Laurastar Smart App.
The Laurastar Smart App is frozen. I can’t tap anywhere.
I’ve lost all the data saved on my Laurastar Smart App.
How do I activate/deactivate notifications for the Laurastar Smart App?
How do I know if I need to update my Laurastar Smart App?
How do I access the different tutorials on my Laurastar Smart App?
How do I change the language of my Laurastar Smart App?
What is the purpose of the points that I’ve won on the Laurastar Smart App?
Why do I need a Laurastar account to use the Laurastar Smart App?
How do I activate/deactivate lateral movement?
How do I activate/deactivate the sound?
How do I update my Laurastar Smart ironing system?
ONLINE ORDERS & DELIVERY
I forgot my password.
I want to modify my order.
I want to modify the name and address of my account.
I encountered a problem when placing my order through the Laurastar online store.
Can I place an order by email, telephone or fax?
Can I try out the Laurastar appliance before buying it?
I have seen Laurastar products on sale in other shops. Is it safe to buy them?
Will I receive an invoice for my order?
What methods of payment can I use to pay for my order?
How safe are my online purchases? Are my details protected?
My order hasn't arrived yet.
How much are delivery costs?
How long will it take to receive my order?
Can I have my order delivered to another address than my billing address?
How do I return an item?
MAKING A REPAIR REQUEST
My Laurastar is broken - what should I do?
How much does a repair cost in Europe?
How long will the repair take?
How is the repair carried out in Europe?
How do I pack my Laurastar for shipping?
Where do I find the serial number and model reference of my Laurastar?
What do I need to send for repair?