The Laurastar Smart App is frozen. I can’t tap anywhere.

1. Try to force the Laurastar Smart App to quit by proceeding as follows:

On Android:

a) Open the Settings app on your device.

b) Tap on Apps.

d) Select the app from the list.

d) Tap on Force Stop.

 

On iOS:

a) Press twice on the Home button to display the apps that you have recently used.

b) Swipe left or right to locate the Laurastar Smart App.

c) Swipe upwards on the app preview to close the app.

 

2. If the problem continues, you can delete the Laurastar Smart App, then reinstall it.

To delete an app, proceed as follows:

On Android:

a) Press and hold on the Laurastar Smart App.

b) Drag the Laurastar Smart App towards the Remove icon at the top of the screen.

 

On iOS:

a) Press and hold on the Laurastar Smart App until the icons on your Home screen start to shake (the same method allows you to move or rearrange the icons on the screen).

b) Tap on the “X” at the top left of the icon of the application that you wish to delete.

c) To confirm, tap on Delete.

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